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Position Summary:
Promotes, explains and sells shore excursion tours and packages to guests onboard the vessels by performing the following essential duties and responsibilities:
-Works the assigned Shore Excursion desk hours. Assists guests with tour descriptions. Promotes and sells tours based on needs and cross-sells or up sells tour packages while achieving revenue goals. Provides guests services with regards to tour sales, refunds, complaints and general port and ship information.
-Prepares and submits on a timely basis, all required reports. Prepares all reports utilizing the computer equipment. Familiarize with all departmental reporting.
-Coordinates tender operations in conjunction with Shore Excursions Manager.
-Maintains an inventory of available tours on a cruise-by-cruise basis. Updates computer system accordingly.
-Prepares tour information sheet, booking forms, description booklets and assists the Manager with all promotional material.
Coordinates timely printing with Print & Layout Specialist.
This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
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Position Summary:
Imagine spending your day playing games and your evenings hosting a parade of Pirates ready to take over any ship. Work with children as you never have before and join our team of experts. We are looking for you. Are you ready to become a member of the Nation of Why Not?
In addition to other requirements, potential candidates should have one year physical fitness and/or recreational sports instruction background with resorts, sports facilities or related recreational facilities. Responsibilities include (but are not limited to):
-Participates in embarkation procedures by disseminating information regarding the Adventure Ocean Program, Youth Evacuation Plan, and directing and escorting guests to staterooms.
-Determines the activities to initiate based on the ages and the needs of the children assigned to participate in the scheduled activity. Organizes and leads a variety of established age appropriate activities.
-Maintains discipline within assigned group to ensure safety precautions are followed.
This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
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Position Summary:
The Security Guard is responsible for the control of entry to the ship during Gangway Operations and the screening process as described in the Security Manual. Actual times to be detailed by ships routines. The Security Guard will patrol the ship during the night time hours and implement the Master’s Rules and Regulations. He/she is under the supervision of the Watch keeping Officer while acting as a Response Guard or while on the ship's safety rounds. The Chief Officer Safety and/or Security Officer/Deputy Security Officer and Security Supervisor will be on call to assist him/her should an occasion arise. Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.
This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
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Position Summary:
Perfect opportunities begin at Perfect Day! Combine your experience and sense of adventure by joining our exciting team. We are pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world. Monitoring and operating designated aquatic recreation spaces including:
-Opening and closing while ensuring safety around the pool and beach areas.
-Set up and verify that supplies and equipment are available during operating hours, replenish and maintain as needed.
-Interact with Guests and provide any directions/Guest service assistance.
-Assist with other departments as directed by Leadership based on skills and performance.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.
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Position Summary:
Guest and crew medical care for minor to major emergency situations as well as the general medical care of all crew members including preventative medicine and care of chronic conditions while reporting necessary cases to the different port and health authorities of the different ports of call. The Doctor will have to provide medical services to all Crew members and Guests. The Doctor shall assist the Staff Captain and Senior Doctor in all shipboard health-related matters including outbreak prevention, and illness reporting as required by international, national and company policies. In order to consistently exceed guest expectations and provide the highest levels of product and services.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.
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Position Summary:
Pastry Position
The Pastry operates under the guidance of the Executive Chef.
Responsibilities include (but are not limited to):
-He/she take their orders directly from the Sous Chef Pastry.
-He/she will report to the Executive Sous Chef if the Sous Chef Pastry is not on duty.
-He/she is responsible for all dessert production as indicated in the menu plan, recipes and methods and as assigned by the supervisor. Ensures that production is efficient and no waste occurs.
-He/she supervises the Pastry Cook and Asst. Pastry Cook in the pastry station.
-He/she is responsible to take care of all requests from the supervisor (above) pertaining to specific assignments that may arise with short notice, due to special functions, itinerary or other unforeseen changes.
-He/she is responsible to frequently communicate the status of all pastry food production to the supervisor (above).
-He/she is responsible to supervise, monitor and delegate all, and extra work-load to subordinates within a timely and cost efficient manner. He/she is responsible to inform the supervisor when routine work, for various reasons, can’t be executed in the given time frame and await further instruction.
-He/she shall inspect all equipment and machinery used in their area of responsibility and report any problems or situations to the Executive Chef or the Chef’s Personal Assistant.
-He/she has a thorough knowledge of the culinary pastry arts and is fully responsible for the quality and presentation of food leaving the station.
-He/she is training the 1 st Cook Pastry , Pastry Cook and Asst. Pastry Cook whenever time allows it. Make sure all food is stored and all areas are cleaned to USPH standards.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.
Commis
The Commis assists the Station Head and other members of the team who are engaged within various galley stations by performing the following duties:
-Each culinary shipboard employee reports to their workstation assignment on time and properly groomed and dressed according to Cruise Line Standards. This includes a clean uniform, name tag, chef’s hat, apron, hair net for ladies, specified safety shoes and appropriate personal protection equipment.
-Practices at all times HACCP and onboard sanitation and hygiene standards, complying with ship’s international itinerary. Acquire proficiency in regards to onboard public health control plan to ensure all foods served and prepared are safe for consumption.
-Each culinary shipboard employee must learn or must have operational and cleaning knowledge of all electrical or non-electrical equipment before using. Examples as follows; deep fat fryer, combi-oven, stove tops, grills, salamanders, cook & hold, tilting pan or pot, induction cookers, blenders, grinding machine, meat slicer, band saw machine, toaster, bread slicer, etc.
-Maintain cleanliness of all utensils and equipment in their assigned section, taking care not to splash water inside the electrical components to prevent damage. Handle carefully all equipment by placing them in the right storage areas and never allowing anything to drop onto the floor while transporting to other location. Report immediately to supervisor any equipment that is out of order or needs to be repaired.
-Cleans and sanitizes work areas including refrigerators, walk-in coolers, working counters, and portable food equipment and have the ability to report any defect on equipment being used.
-Pick up foods from the provision room and deliver food products to allocated outlets. Remove empty boxes and cartons from the provision area and bring them to incinerator room. Practice proper garbage separation.
-Studies the menu content. Prepare mis en place. Cook, plate and serve food with speed and accuracy according to established Company recipes and presentation. Provide assistance in certain areas that require help and support during peak hours.
-Places food items, portions and garnishments in accordance with the Cruise Line recipe standard, such as carving meat, portion food on serving plates, adding gravies and sauces and garnishes. Must be able to explain food ingredients and techniques if working front-of-house and/or in buffet areas.
-Works with all galley personnel in a cooperative, productive and effective manner under minimum supervision.
This position description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to perform any other job-related duties assigned by their supervisor or management. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.
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Position Summary:
This Position maintains all public areas, crew Public Areas, outer deck (Pools and Jacuzzis) and all public restrooms, in a clean and orderly condition by performing essential duties and responsibilities described underneath. The Public Area attendants could be used in different areas on a rotation bases.
Responsibilities include (but are not limited to):
-Operates steam cleaning equipment/machines, scrapers, brooms and a variety of hand and power tools. Uses a variety of cleaners and chemicals depending on the cleaning needs.
-Cleans public bathrooms, elevators, offices and crew corridors.
-Cleans carpet, upholstery, floors, walls, ceilings, draperies, windows, and area accessories to remove effects of smoke, water and other damages such as dirt, soot, stains, mildew, and excess water and moisture
-Sprays or fogs carpet, upholstery, and accessories with fabric conditioners and protectors, clean and sanitize. Dusts furniture and washes windows, walls, ceilings, woodwork, and door panels. Polishes brass and other metal fixtures.
-Notifies management of all malfunctions, safety, security, maintenance-related issues, etc.
-Maintains cleaning supplies and equipment in good working order. Makes recommendations for the requisitions of supplies and equipment when needed.
-Maintains current knowledge of the ship’s regular events and special functions by reviewing all available data (daily Compass, etc.) in order to provide guests with accurate information to answer questions.
-Assist food service personnel in the collection of soiled glasses, china, cutlery, etc., throughout the vessel and transports to designated collection areas.
-Empties and cleans wastebaskets and ash trays and transports trash to disposal area.
-Transports guests’ luggage to assigned areas during embarkation and disembarkation.
-Attends meetings, training activities, courses and all other work-related activities as required.
-Maintains a safe, clean and sanitary pool area for guests and shipboard employees, including the turf. Follows procedures to open and close the pool each day. Assist Life Guard on duty to attach and detach net over the pool.
-Makes sure that wet floor are constantly mopped/dried.
-Observes general safety regulations are followed, responds to any type of emergency by dialling 911.
-Maintains deck furniture in a clean and orderly fashion. Stacks chairs and transports to assigned areas. Inspects deck chairs on a daily basis for condition of straps (if damaged, heavily stained or missing, replace immediately), and inspects for leg caps (if missing replace immediately).
-Issues / tracks towels for guests according to the Pool Towel Policy. Folds towels on port days and transports towels to the towel station.
-Cleans and sanitizes pool area and spa shower heads on a monthly schedule. Follows shipboard cleaning schedules to ensure periodic deep cleaning of the pools and Jacuzzis.
-Performs a variety of duties when the pool area is closed.
-Children Swimming Pool Life Jackets should be monitored, cleaned and sanitized on a daily basis.
This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position. Shipboard employees will be required to perform any other job-related duties assigned by their supervisor or management.
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Position Summary:
Jewellery and watch sales consultant: As a key member of the Jewellery and Watch Sales Team you will leverage your sales and customer service skills, our luxury jewellery and watches and your ability to connect to our customers to deliver exceptional service and sales results.
Responsibilities include (but are not limited to):
-Assisting with general client enquiries Passion for winning business and meeting sales targets.
-Excellent organisation skills, with the ability to prioritise and work under pressure
-Preparing, cataloguing items and conducting auction
-Organise and conduct on-board auctions
-Entering receipts into the system
-Gemmological or watch knowledge is essential
-Demonstrated excellent knowledge in modern and designer jewellery
-Exceptional communication and interpersonal skills
Flagrance sales consultant:
Greet customers as they approach the perfume counter and inquire into their perfume buying needs
Responsibilities include (but are not limited to):
-Provide customers with information on new perfume lines and their prices
-Assist customers in selecting perfumes by providing them with information on popular picks
-Give out free perfume samples in a bid to assist customers in deciding which brand to buy
-Provide customers with information on special deals and discounts and indulge in suggestive selling to ensure additional sales
-Set up perfume bottles and boxes, and testers according to company policies and procedures
-Ascertain that stock is properly displayed and maintained, and ensure that low stock situations are communicated to the supervisor in a timely manner
Fine wine sales consultant:
As a key member of our Wine Sales Consultant Team, you will be leveraging your sales and customer service skills, our "cutting edge" Wines and your ability to connect to our customers to deliver exceptional service and sales results.
Responsibilities include (but are not limited to):
-Deliver exceptional service
-Develop lasting relationships with customers on board
-Provide correct product, offer and pricing information
-Contribute positively in a team environment
-Excellent verbal communication skills
-Positive attitude and resilience to sales targets
An interest in, and a desire to learn about wine
-Intermediate computer skills
-Wine sales experience and knowledge an advantage
Promotions:
Responsibilities include (but are not limited to):
-Prior experience in the promotional, fitness, retail or any service industry is a plus
-Take to the "streets" and help promote the brands on board in the consignment shops
-Help with the distribution of promotional materials to the public on board
-Encourage guests to visit the consignment stories
-Answer any general enquiries
-Be a brand ambassador
-Previous experience in retail, promotions or customer service roles
-Exceptional communication skills
APPLY HEREPosition Summary:
To provide the best possible service in the designated Bar and Lounge and to ensure that service standards are followed as per Company’s guidelines and Manager’s instructions. Exceeds guest’s expectations of service at all times and constantly goes above and beyond the call of duty to please guests.
Responsibilities include (but are not limited to):
-Punctual at all times and with the correct standard of grooming and uniform when reporting for duty. Follows guidelines set out in the uniform manual.
-Prepares service area with sufficient supply of garnishes, straws, stirrers, etc., and any other items necessary.
-Is fully knowledgeable with all products available on the Bar list and is quick to recommend and answer guests questions.
-Is quick to use beverage suggestions when appropriate and up-sell in an effort to increase revenue.
-Is readily available to be sent to any other Bar which may be busier than the one he is assigned to.
-Is responsible to be vigilant of guests wanting a second drink and is quick to offer and replenish beverages.
-Is attentive to guests needs and is quick to find a place for them to sit.
-Ensures the order is taken correctly and that guests receive what they have ordered in a timely manner.
-Has a good Knowledge of all the drinks on the bar list and a good working knowledge of beverage preparation.
-Is quick to suggest drinks in consideration to the time of day, e.g. coffee drinks, after dinner drinks, etc.
-Ensures Bar and Pantry areas are kept clean in line with the Public Health - PHStandards, even when the Bar Utility is on duty. After service ensures that Bar andPantry areas are left clean and tidy and follows up with deep cleaning on nights previous to PH inspections.
-Has a complete awareness of sanitation and hygiene procedures and practices and follows regulations set out on the Sanitation Manual.
-Works with other Bar Staff as a team, to provide passengers with a friendly and courteous service. Maintain a positive attitude towards colleagues and coworkers.
-Ensures taking over his section is made aware of the current service situation in theLounge or Bar area.
-Is responsible to keep the Bartender and Head Bartender aware of any negative incidents that have occurred in the Bar or Lounge.
-Upholds all company policies in regards to alcohol service and ensures that guests with borderline age are requested identification.
-Assists with loading activities on sea day and port days and when necessary helps with Stores.
-Follows all guidelines and service standards set out in Company manuals and memorandums.
-Responsible to accurately and honestly record working hours on his time card and to submit the time card to the Supervisor on duty
-Performs any additional duties delegated by any member of Bar management and may be called to carry out other duties